Shipping policy
Thank you for shopping at ApexCarMats. This Shipping Policy explains how we process, ship, and deliver your order.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.
You will receive a confirmation email with tracking information once your order has shipped.
Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Rates & Delivery Times
We offer FREE shipping on all orders, worldwide.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–18 business days |
| United Kingdom & Europe | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of the World | 12–25 business days |
Total estimated time = Processing time (1–3 business days) + Shipping time.
Delivery times are estimates based on carrier performance and may be affected by customs, weather, peak seasons (Black Friday, Christmas), or unforeseen logistical issues.
3. Order Tracking
Once your order ships, you'll receive a tracking number by email. You can track your package at any time using the link provided.
If you have not received a tracking number within 5 business days of placing your order, please contact support@apexcarmats.com.
4. Customs, Duties & Taxes
For orders shipped outside the United States, your package may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
5. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us at support@apexcarmats.com within 12 hours of placing your order. After that window, the order may already be in processing and changes may not be possible.
6. Lost, Stolen, or Damaged Packages
- Lost in transit: If your package is marked as "delivered" but you have not received it, please check with neighbors and your local carrier first. If still missing after 5 business days, contact us and we will work with the carrier to investigate.
- Damaged in shipping: If your item arrives damaged, contact us within 7 days of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund.
- Stolen packages: Once a package is marked "delivered" by the carrier, ApexCarMats is not responsible for theft. We recommend shipping to a secure address.
7. Delivery Delays
While we work hard to meet our estimated delivery times, certain factors may cause delays:
- Customs clearance
- Carrier disruptions or strikes
- Severe weather
- High-volume shopping periods (holidays, promotions)
- Incorrect or incomplete shipping address
We appreciate your patience and will do our best to keep you informed if any issues arise.
8. Multiple Shipments
If you order multiple items, they may be shipped in separate packages to ensure faster delivery. You will receive separate tracking numbers for each shipment. This does not affect your total shipping cost.
9. International Shipping
We ship worldwide. However, some countries may have import restrictions on automotive products. If your country restricts the import of our products, your order may be returned to us or held by customs. In such cases, refunds will be processed minus any incurred shipping costs.
10. Contact Us
For any questions regarding your shipment:
ApexCarMats — A brand of GM7 Digital Enterprises LLC
Email: support@apexcarmats.com
Address: 150 Washington Avenue, Suite 201
Santa Fe, NM 87501
United States
Support hours: Monday–Friday, 9:00 AM – 6:00 PM (MST)
Response time: Within 24 hours